Troubleshootings

The appliance will not power on

This may be caused by a flat battery. This can occur if the appliance has been used or stored for an extended period of time. Connect the vacuum to the charger and allow for a full charging cycle to complete.

Or it may be caused by the switch or motor defect. 

The vacuum stopped suddenly

This will occur if the safety cut-out device has been activated. This device is designed to prevent your appliance from overheating. Ensure the vacuum is turned off, disconnect all accessories and leave to cool down for at least half an hour before attempting to operate again. Try to identify the source of the overheat by checking for blockages in the Tube, Cleaner head's roller bar, or other accessories. Empty the Dust Cup and clean or replace the HEPA Filter.

The suction of the vacuum has reduced

Turn the vacuum off. Disconnect the Cleaner head, Tube, or other accessories. Check for and remove any blockages from the dust cup filter, air duct, tube, cleaner head, and accessories.

The motorized cleaner head is not rotating

This tends to occur when there are too many fibers wrapped around the roller brush restricting movement. Please clean and remove any tangled hair or dirt.

NOTE: In the event of a maintenance issue with the product such as a jammed brush roll, indicator lights will flash on and off until the issue is resolved, in this case, turn the cleaner off until the issue is rectified.

Not Charging

There may be no power reaching the vacuum from the charger. Ensure that power is being supplied to the main socket and that the charger is turned on. Ensure the charging cable is securely connected to the vacuum. Ensure the main socket is switched off before checking the charging cable itself. Do not attempt to use if the cable is split, frayed, or otherwise damaged. Instead, seek a matching replacement charger.

The application time of the vacuum is less than it used to be

Ensure the battery has completed a full charging cycle. An insufficient charging cycle will result in reduced application time.

There may be reduced energy discharge in the battery. This is normal and gradually occurs in all batteries over time.